Important warning: Online gaming is for adults 18 and over only. Treat gaming as entertainment — not a source of income. If you're struggling, seek help.

Responsible Gaming

Enjoy a safe and responsible gaming experience on Jelevo

Jelevo believes that real enjoyment comes from safe gaming. We are committed to the wellbeing of every player — because responsible gaming is healthy entertainment.

18+ Age Restriction
24/7 Support Team
5+ Protection Tools
100% Voluntary Limits

Your Safety Is Our Priority

Jelevo's responsible gaming features are available to all users, free of charge.

Why is responsible gaming important?

Online gaming is enjoyable — but playing within your limits is the mark of a true winner.

Budget Control

Decide in advance how much you're willing to spend each day or week. Jelevo's limit tools make it easy to stick to your budget.

Time Management

Extended gaming sessions can affect your focus and physical health. Take regular breaks and use the session timer to build healthier gaming habits.

Play for Entertainment

Gaming is primarily a form of entertainment. Viewing it as a source of income or a way to recover losses leads to problems.

Self-Assessment

Be honest with yourself about your gaming habits. Every now and then, ask yourself — is this still entertainment, or is it becoming an addiction?

Family & Relationships

Do not let gaming affect your family, work, or social life. Spending quality time with loved ones always comes first.

Don't Hesitate to Reach Out

Don't carry it alone. Jelevo's support team and professional organizations are always here for you — asking for help is a sign of strength.

What does responsible gaming mean?

Responsible Gaming is a mindset and a set of habits where gaming is treated purely as a form of entertainment. At Jelevo, we want every player to understand their own limits, stay in control, and enjoy the experience.

Online gaming is growing rapidly in Bangladesh, with players of all ages now gaming on their mobile devices. But without boundaries, what starts as fun can turn into a problem. At Jelevo, the core principle of responsible gaming is simple — play smart.

Responsible gaming rests on three core pillars: managing your budget, respecting time limits, and seeking help if gaming starts affecting other areas of your life. Jelevo provides a range of tools and features to support you in all three.

Keep in Mind: Responsible gaming doesn't mean not playing — it means playing within healthy limits and with the right mindset.

Jelevo Safety Tools & Features

Jelevo offers several effective tools to support responsible gaming on the platform. They are completely free and available to use at any time.

Financial
Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 7-day waiting period.

Time
Session Timer

Set a maximum time limit for each gaming session. When the time is up, you'll receive an automatic alert with a prompt to take a break.

Break
Cooling-Off Period

Take a voluntary break from your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period — stepping away for a while helps you stay in control.

Exclusion
Self-Exclusion

If you feel your gaming is getting out of control, close your account for a period of 6 months to 5 years. This is the strongest protective measure available.

Losses
Loss Limit

Once your losses reach a set amount, the game will automatically stop. This tool is highly effective for protecting yourself from significant losses.

Warning
Reality Check

At regular intervals, you'll be reminded of how long you've been playing and how much you've won or lost. Keep track of reality.

Example: A user setting their limits

Daily Deposit
60%
Weekly Time
40%
Loss Limit
75%

* The example above is for illustration purposes only. You can set your own limits as you prefer.

Signs of Problematic Gaming

Gaming addiction or problematic gaming habits often develop gradually. Watch for the following signs in yourself or someone you know:

Chasing Losses

"Chasing losses" — trying to win back what you've lost by betting more is a dangerous habit.

Disrupted sleep and daily routine

If gaming is cutting into your sleep or making it hard to focus at work, take a break.

Withdrawing from family and friends

Watch for signs that gaming is putting a strain on your relationships.

Hiding or lying about gaming

Hiding your gaming activity from others is a major warning sign of a problem.

Feeling restless or irritable when not playing

Feeling irritable when you cannot play is a sign of addiction.

Spending savings or essential funds on gambling

Using emergency funds or borrowing money to play is a serious warning sign.

If you notice these signs: Contact Jelevo's support team immediately or activate the self-exclusion feature. Seeking professional help is not a weakness — it takes courage.

Self-Assessment Questionnaire

Ask yourself the questions below. If most of your answers are "yes," it may be time to take a closer look at your gaming habits.

How are my gaming habits?

Answer these 10 questions honestly — this is just for you.

1
Do I often spend more time or money on gaming than I planned?
2
Do I keep coming back to the game trying to win back money I've lost?
3
Is gaming causing harm to your family life, work, or studies?
4
Have I lied to or hidden things from loved ones about my gaming?
5
Do I feel restless, irritable, or anxious when I cannot play?
6
Have I ever borrowed money or used funds set aside for emergencies to play?
7
Have I tried to cut back on gaming but failed?
8
Is gaming affecting my mental wellbeing or sleep?
9
Do I turn to gaming to escape problems or stress?
10
Have I ever felt like gaming is taking over my life?
Result Analysis: 0–2 "Yes" — Normal. 3–5 "Yes" — A warning sign; consider setting limits. 6+ "Yes" — Contact our support team right away and consider self-exclusion.

10 Effective Safe Gaming Tips

Follow these tips to build responsible gaming habits on Jelevo. Small steps can make a big difference.

  • Set a budget from the start and stick to it.
  • Set a maximum time limit before each session.
  • Set a win target and a loss limit before you start playing.
  • Do not play when you are tired, intoxicated, or emotionally distressed.
  • Gaming is entertainment only — do not treat it as a source of income.
  • Take regular breaks, drink water, and get up for a short walk.
  • Accept your losses and resist the urge to chase them.
  • Talk to family or friends about your gaming habits.
  • Keep Jelevo's deposit limit and session timer features active.
  • Review your gaming history at least once a month.
Pro Tip: Withdraw your winnings right away instead of playing them back. Reinvesting your winnings into more bets is rarely a wise move.

Protection of Minors

Jelevo strictly prohibits anyone under 18 from participating on the platform. This is not just a legal obligation — it is our moral responsibility.

  • Age verification is mandatory at the time of registration.
  • Age is verified during the KYC process using a national ID card or passport.
  • If a user is found to be underage, their account will be closed immediately.
  • If parents have any concerns, let our support team know — action will be taken promptly.
  • Use parental control software to prevent children from accessing online gaming sites on your devices.
Advice for parents: Use parental control tools such as Net Nanny, Qustodio, or Google Family Link on your child's device. Have an open conversation with your child about online gaming.

Frequently Asked Questions (FAQ)

Here are answers to the most frequently asked questions about responsible gaming.

Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period. This rule protects you from impulsive decisions made in the heat of the moment.

No, your account balance remains completely safe during self-exclusion. Once the exclusion period ends, you can log back in and withdraw your funds. Self-exclusion only restricts gaming access — not your money.

Start by contacting Jelevo's support team — we'll help you activate self-exclusion. Then consider reaching out to professional mental health services. In Bangladesh, you can contact Kaan Pete Roi (01779-554391) or other mental health helplines.

At the interval you set (for example, 30 minutes or 1 hour), a pop-up notification will appear showing how long you've been playing and how much you've won or lost. You can then decide whether to continue or take a break.

Absolutely. A family member or trusted person acting on behalf of an account holder can contact our support team. We will handle the matter confidentially, provide full assistance, and suspend the account if necessary.

A cooling-off period is a short-term break — from 24 hours up to 30 days. It gives you a chance to step back and breathe. Self-exclusion is a longer-term measure — from 6 months up to 5 years. It is the most effective step when gaming feels like it is becoming a real problem.
Play Responsibly

Start safe gaming on Jelevo today

Join Jelevo and play responsibly. Use our built-in protection tools to enjoy gaming with complete peace of mind.

Deposit Limit Session Timer Self-Exclusion 24/7 Support
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