Jelevo Privacy Policy — How We Protect Your Information

Welcome to Jelevo. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of personal information belonging to users of the Jelevo platform.

Jelevo believes privacy is a fundamental right. We collect your information only for necessary purposes and always maintain the highest level of security. This policy is drawn up in accordance with applicable laws in Bangladesh and international privacy standards.

By using the Jelevo website or creating an account, you consent to this Privacy Policy. If you do not agree with this policy, please refrain from using Jelevo.

Jelevo collects your information in several ways. Full details are provided in the table below:

In addition to the above, we may occasionally collect information you provide voluntarily, such as through support chats or feedback forms.

Jelevo uses your information only for specific, legitimate purposes. Your consent will be obtained before your data is used for any additional purpose.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To deliver gaming services, process bonuses, and complete withdrawals.
• Identity Verification (KYC): To verify identity and prevent fraud and money laundering.
• Customer Support: To respond to your complaints, questions, and requests.
• Promotions & Offers: To send you relevant offers based on your preferences (with your consent).
• Security Analysis: To detect unusual activity and maintain platform security.
• Legal Obligations: To meet regulatory requirements and resolve legal disputes.
• Service Improvement: To analyze usage patterns and improve the gaming experience.

Jelevo never sells or rents your personal information. However, certain data may be shared in the following limited circumstances:

• Payment Processor: Approved payment gateways, including bKash, Nagad, and Rocket, receive the information necessary to process transactions.
• KYC Verification Partner: Identity verification providers receive data solely for the purpose of the verification process.
• Legal Authorities: Information may be disclosed in compliance with Bangladesh law or by court order.
• Technology Service Provider: Cloud hosting and cybersecurity providers process limited data under strict contractual agreements.
• Business Changes: In the event of a Jelevo merger or acquisition, data may be transferred, but users will be notified in advance.

Outside of the cases listed above, your information is never shared without your explicit consent. We have legal agreements in place with all third parties that require them to keep your data secure.

Jelevo uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use and their purposes are described below:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Jelevo services.

Jelevo uses industry-standard technology and processes to protect your information. Key components of our security framework:

• 256-bit SSL/TLS Encryption: All data transmitted between the website and our servers is encrypted.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Firewall Protection: An advanced network firewall prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems to identify and address vulnerabilities.
• Restricted Staff Access: Only authorized personnel may access user data, and all such access is logged.
• Data Backup: Secure, encrypted backups are maintained on a regular basis to prevent data loss.

That said, no system is 100% impenetrable. In the event of a security breach, we will promptly notify affected users and take all necessary action.

As a Jelevo user, you have the following rights over your personal information:

To exercise these rights, please contact our support team. We will respond within 30 days of receiving your request. In some cases, complete deletion of data may not be possible due to legal obligations.

Jelevo strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the point of registration.
• Age is verified during the KYC process.
• If a user is found to be underage, their account is immediately suspended.
• Any data from a minor collected inadvertently will be deleted immediately.

If you believe a minor has created an account on Jelevo, please notify our support team immediately.

Jelevo does not retain your information longer than necessary. Retention periods vary depending on the type of data:

Once the defined retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Jelevo reserves the right to update this privacy policy as needed. Our approach to policy changes:

1. For significant changes, advance notice will be sent to your registered email address.
2. The date of any update will be clearly displayed at the top of this page.
3. The updated policy takes effect from the date it is published.
4. Continued use of Jelevo after any changes have been made will be considered acceptance of the updated policy.
5. If you do not agree to the updated policy, you may close your account and withdraw your funds.

The latest version of this privacy policy is always available on the jelevo.pro/privacy-policy page.

Jelevo's support team is always available to handle any privacy-related questions, complaints, or requests.

When submitting a formal privacy request, please use your registered email address and clearly state the nature of your request. We aim to respond within 7 business days.