Jelevo Terms & Conditions — Read All Terms Before You Start

Welcome to Jelevo. These Terms & Conditions ("Terms") form a legally binding agreement between Jelevo and its users. By accessing the Jelevo website, creating an account, or participating in any game, you automatically agree to these Terms.

Jelevo's Terms & Conditions may be updated from time to time, so we encourage you to check this page regularly. If significant changes are made, we will notify you by email or through the platform.

These Terms are governed by the applicable laws of Bangladesh. Jelevo reserves the right to amend, modify, or cancel these Terms at any time. Continued use of the platform will be taken as your acceptance of any updated Terms.

The following requirements must be met to open an account and play on Jelevo:

• You must be 18 years of age or older. Use of Jelevo by minors is strictly prohibited.
• All information provided at registration must be truthful, accurate, and kept up to date.
• Each person may operate only one account. Creating multiple accounts will result in all accounts being closed and any deposited funds may be forfeited.
• Jelevo may request a national ID or passport at any time for identity verification purposes.
• Keeping your account password confidential is your responsibility. If you suspect unauthorized access to your account, notify Jelevo immediately.
• Operating an account on behalf of another person or through a proxy is strictly prohibited.

As part of the KYC (Know Your Customer) process, Jelevo may request additional documents at any time. Delays in submitting documents may result in a temporary hold on withdrawals.

3. Bonus & Promotion Policy

Jelevo offers a range of bonuses and promotions. Each offer comes with its own terms that must be followed:

• The welcome bonus is available to first-time registered members only. Attempting to claim a bonus by creating multiple accounts will be treated as bonus fraud.
• Withdrawing bonus funds requires meeting the applicable wagering requirements, typically 15x to 30x the bonus amount, as specified in each offer's details.
• Bonuses are valid for a limited time. If the conditions are not met within the specified period, the bonus will be automatically cancelled.
• Some games contribute 100% toward bonus wagering, while others contribute only partially. Check the individual bonus terms for details.
• Jelevo reserves the right to modify or cancel any bonus offer at any time.

Cashback bonuses are generally credited at a set time each week and may carry no wagering requirement. VIP members may be eligible for exclusive bonus and cashback benefits.

All financial transactions on Jelevo are handled securely and transparently. Please read the following rules carefully:

For deposits:

• The minimum deposit amount is BDT 300.
• Deposits are usually credited to your account instantly. If there is a delay for any reason, please contact support.
• Accepted payment methods: bKash, Nagad, Rocket, and approved bank transfers.
• Deposits from third-party accounts are not accepted. Always use a payment method registered in your own name.

For withdrawals:

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification must be completed before your first withdrawal.
• Withdrawals must be made using the same method used for the deposit. Using a different method may require additional verification.
• If fraud is suspected, Jelevo may place a temporary hold on withdrawals while an investigation is carried out.

All games on Jelevo are powered by internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely fair and unbiased.

• Using any technical or other means to influence the outcome of a game is strictly prohibited.
• Using automated bots, scripts, or software to play games is strictly prohibited.
• Any winnings obtained by exploiting a technical error in a game will be considered void.
• If a disconnection occurs during a game, the last state recorded on Jelevo's servers will be considered the final outcome.
• In Live Casino games, the dealer's decision is final. If a technical error occurs, the game may be voided and all bets will be refunded.

For Sports Betting, bets placed before a match begins are valid. If a match is abandoned or cancelled, stakes will be refunded. If a match ends earlier than scheduled, the result at that point will be considered final.

Jelevo believes gaming is a form of entertainment and should be enjoyed responsibly. We genuinely care about the mental and financial well-being of our players.

• You can set daily, weekly, or monthly deposit limits at any time.
• The self-exclusion feature allows you to temporarily deactivate your account for a set period of time.
• The Reality Check feature lets you view a summary of your gaming time at regular intervals.
• If you feel that gaming is getting out of your control, please reach out to our support team.

Jelevo places the highest priority on protecting your personal and financial information.

• All data is secured through SSL/TLS encryption.
• Your payment details are not stored on Jelevo's servers — all transactions are processed through secure third-party payment gateways.
• Jelevo will never ask for your password or payment PIN by phone or email.
• Your personal information is never sold to third parties. It may only be shared with relevant authorities when required by law or for fraud investigation purposes.

To learn more about our detailed privacy policy, visit our Privacy Policy Read the page.

Jelevo may suspend or permanently close your account under the following circumstances:

• Violating these Terms & Conditions.
• If fraud, bonus abuse, or money laundering is suspected.
• Creating an account using false or fraudulent information.
• If multiple accounts are found to belong to the same individual.
• Engaging in abusive behavior toward other players or Jelevo staff.

You may also request account closure at any time by contacting our support team. Processing typically takes 24–48 hours. Please withdraw any remaining eligible funds before your account is closed.

Jelevo reserves the right to modify these Terms & Conditions, in whole or in part, at any time. When changes are made:

• You will be notified of significant changes via your registered email or through a platform notification.
• Updated terms take effect from the date they are published.
• Continued use of Jelevo after any changes takes effect will be considered your acceptance of the updated terms.
• If you do not agree to the updated terms, you have the option to close your account and withdraw any remaining balance.

The latest version of these Terms will always be available on this page. The "Last Updated" date at the top of the page indicates when the Terms were last revised.